Arbutus Inn | Hotel in Victoria

Name: Arbutus Inn
Address: Victoria, British Columbia, Canada, CA
Price range: Prices for upcoming dates start at $147 per night
Rating: 8.6

| 8.6 (1902 Reviews) | 1 Bathroom

Hotel in Burnside, Victoria

A 24-hour front desk, a computer station, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Amenities

Air Conditioner

Parking

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Guest Services

Child Friendly

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight early check-in is available for a fee early check-in subject to availability minimum check-in age: 19

Check-out

A late check-out fee will be charged check-out before 11 am

Child Policy

Children are welcome. kids stay free! children 13 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Early check-in is available for a fee (subject to availability) a late check-out fee will be charged the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Sharon

May 5, 2026 02:54:01 AM

Review Score: 6

Summary: It was okay. The staff were very friendly and gave good lip service when I needed help, but it seemed like they were only partly listening. I had to ask twice to have my room cleaned during my week-long stay. It was a very small room, and having the overflowing trash and laundry for a week was inconvenient. Then, when they finally did clean it, they missed a lot of surfaces, and it was not overly clean to start with. I had to wipe down the fridge and coffee areas before I used them. The toilet started to overflow one day, and I asked the staff to check it while I was out for the day. I returned to find it in the same condition, and I had to ask again. I am a reserved person and it stresses me out when I have to ask multiple times for a service I already paid for. The air conditioner basically just blew hot air, and I didn't want to open the window because the car rental company had their area right outside and they were constantly vacuuming vehicles, smoking, and spraying stinky cleaner. There was a door that led from the lobby to the area where the rooms are. It has a sticky opening mechanism that sounded like someone was beating on it whenever it was opened because it required so much force. Fortunately, not too many people were using that entrance during the night/early morning, but my room was right by that door and it was very, very loud. I didn't travel to stay in the room, so it was overall okay for the price, but not that great.

See All Reviews

FAQ's

Is this Arbutus Inn pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Arbutus Inn have a swimming pool?

No, this Arbutus Inn does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Arbutus Inn?

Best-rates for the Arbutus Inn starts from $147 per night with includes Air Conditioner, TV, Security/Safety, Business Services, Guest Services, Child Friendly, Parking, Bedding/Linens, Wellness Facilities, Internet, Kitchen, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Arbutus Inn a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Arbutus Inn wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Arbutus Inn has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Arbutus Inn?

Based on the information reported by the owner or manager, the Arbutus Inn indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Arbutus Inn?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability